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Customization Services

Service Highlights Introduction: The service communication team is mature, and subsequent production can ensure a relatively short lead time.

Introduction to Customization Process:

1. Customer requirements and business communication confirm the order.

2. Based on the customer's requirements, produce sample drawings and confirm with the customer the style, color, logo and outer packaging.

3. Once the customized products have been verified to be correct, they will be delivered to the customer within 30 to 50 days.

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One-Stop Service

Product Selection Assurance

From precision screwdrivers to heavy-duty power tools, Hanbang offers a full range of hardware tools covering all scenarios such as decoration, maintenance, and industrial manufacturing. Professional selection consultants match your needs one-on-one and provide precise recommendations for compatible tools.

After-sales Assured

The 24-hour after-sales hotline is always available for response, and there is permanent after-sales remote online guidance.

Technology Empowerment

Regularly conducts tool usage training and industry technology sharing to provide professional guidance for customers on optimizing tool operations and improving construction efficiency.

Procurement Convenient

Supports online and offline multi-channel orders, enjoys exclusive discounts for bulk purchases, and offers quick response and delivery.

One-stop Service Process

1

Demand Alignment

▪ Customer Inquiry: Through the official website, offline stores, customer service hotline, etc., customers provide information such as tool requirements, usage scenarios, and purchase quantities.

▪ Demand Analysis: Professional consultants connect with customers to deeply understand the details of the requirements, such as tool precision requirements, usage frequency, budget range, etc., and form a demand analysis report.

2

Customized Solution

▪ Product Recommendation: Based on the demand report, matching corresponding categories and models of tools, providing options with different prices and performance, forming a customized product selection list.

▪ Solution Confirmation: Communicate with the customer about the product selection list, adjust the solution according to the customer's budget and usage scenarios, and finally confirm the tool categories, quantities, and prices for purchase.

3

Procurement Execution

▪ Order Placement and Payment: Customers complete the order and payment through the online mall or offline stores.

▪ Delivery: After placing the order, respond promptly. For special requirements, the customized requirements will be dispatched within 7 days.

4

After-sales Guarantee

▪ Usage Guidance: Provide customers with tool operation manuals and online teaching videos for guidance on usage.

▪ After-sales Response: After receiving customer feedback, respond within 24 hours and solve the problem remotely.

▪ Regular Follow-up: Conduct online follow-up within 1 month after the sale, understand the usage of the tools, and conduct quarterly follow-ups to provide maintenance suggestions and new product recommendations.

Adhering to theprinciples of "Integrity First, Reputation Foremost," we have built long-term, stable, and mutuallybeneficial business relationships with customers worldwide. achieving steady growth year after year.